Return and Refund Policy

At Elaris7, your satisfaction and trust are at the heart of everything we do. We follow ethical and fair practices to ensure a transparent, customer-first experience — rooted in care, honesty, and our values.

Eligibility for Return

We gladly accept returns on:

  • Unused and unopened products in original packaging
  • Within 7 days of delivery

If the seal is broken or the product has been used, we unfortunately cannot accept a return — unless there is a genuine concern or dissatisfaction, in which case we will assess the issue with compassion and fairness.

How to Request a Return

To initiate a return:

  • Email us at iibdaeielaris7@gmail.com with your order number.
  • Mention the reason for the return and attach clear photos if needed.
  • Our team will guide you through the process within 24 hours (Mon–Sat, 10AM to 6PM, PKT).

Refunds

Once we receive and inspect your return, we'll notify you via email.

If approved, the refund will be processed within 5–7 working days.

For Cash on Delivery orders, refunds will be issued via bank transfer, mobile wallet, or another convenient method discussed during the return process.

Non-Returnable Items

  • Items that have been opened, used, or tampered with
  • Gift cards or promotional items
  • Orders placed more than 7 days ago

Our Promise: If a product doesn't perform as expected and you're truly unhappy, reach out — we'll always try to make it right.